For our health care professionals

Benefit information and claim activity at your fingertips.

  • Save time and money - no software to install or purchase
  • Simplify your administrative process
  • No set-up or monthly fees

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If you're unable to find the answer to your question on our website, contact us.

800-800-1212
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Providers can get instant access to:

  • Patient eligibility
  • Benefit information
  • Precertification requirements
  • Claims tracking - from initial submission to final resolution
  • Detailed EOB and remittance information
  • Payment details

Benefit and Claim Access


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Self registration available for providers, billing offices and networks.

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Questions about how Assurant's exit impacts your patients' plans?  Read our FAQs


Claims Submission Process


ICD-10 Readiness


Effective October 1, 2015, in accordance with the US Department of Health and Human Services mandate, providers will be required to submit claims with ICD-10 codes.

Assurant Health will be ready to accept ICD-10 procedure and diagnosis codes as of October 1, 2015.

Professional Claims (electronic and paper)

  • ICD-10 codes will be accepted for claims with FROM dates of service on or after October 1, 2015.
  • ICD-9 codes will be accepted for claims with FROM dates of service prior to October 1, 2015.
  • Claims with FROM dates of service on or after October 1, 2015 that include ICD-9 codes will be rejected. You will be required to resubmit those claims with the appropriate ICD-10 codes. To expedite claims processing, please submit electronically.
  • A claim cannot contain both ICD-9 and ICD-10 codes.

Institutional Claims (electronic and paper)
  • ICD-10 codes will be accepted for claims with Discharge/THROUGH dates of service on or after October 1, 2015.
  • ICD-9 codes will be accepted for claims with Discharge/THROUGH dates of service prior to October 1, 2015.
  • Claims with Discharge/THROUGH dates of service on or after October 1, 2015 that include ICD-9 codes will be rejected. You will be required to resubmit those claims with the appropriate ICD-10 codes. To expedite claims processing, please submit electronically.
  • A claim cannot contain both ICD-9 and ICD-10 codes. Refer to CMS guidelines for additional information on splitting claims that span the implementation date.

Electronic Claims Submission


Assurant Health contracts with a number of primary networks that can be identified by the appearance of the network's logo in the lower left-hand corner on the left-half of a member's medical insurance ID card. Please be sure to review the back of that ID card for the most current claim submission process.

To submit claims electronically*, please contact Emdeon to submit claims for the following Assurant Health Payer IDs:

Assurant Health Payer IDs:

  • Time Insurance Company — 390658730
  • Union Security Insurance Company — 704080001
  • John Alden Life Insurance Company — 410999752

*If you see an Aetna Signature Administrators PPO logo on the front of the member's medical ID card, please submit claims electronically through the HealthSmart clearinghouse using Payer ID 58730.

Assurant Health Supplemental Dental Payer ID: ASHC1

For additional information, please contact the Assurant Health EDI Services Department at EDISERVE@assurant.com


Claims Submission by Mail


Please refer to the back of the Insured's ID card for claims submission information. If you do not have a copy of this ID card, you may contact the appropriate department listed below.

Individual Medical Customer Service Phone Numbers
  • John Alden Life Insurance Company: 800-553-7654
  • Time Insurance Company: 800-553-7654

Small Group Customer Service Phone Numbers
  • John Alden Life Insurance Company: 800-328-4316
  • Time Insurance Company: 800-743-8463
  • Union Security Insurance Company: 800-444-6254

Assurant Health Supplemental Dental Customer Service
: 866-387-0484

Specialty Products (Student Select/Short Term) Customer Service: 800-800-2412

Assurant Health General Phone Number: 800-800-1212


Nationally Contracted/Ancillary Service Providers


Please refer to the Assurant Health Claims Guidelines for mailing instructions. If you need further assistance, please contact your National Contracts Representative.

Assurant Health Supports HIPAA Transactions


Assurant Health currently supports the exchange of the following HIPAA transactions with our providers. Assurant Health follows the standard operating rules defined by Phase I, I and III of the CAQH\CORE requirements. Visit CAQH.org Diagonal Arrow for more information.
Register to be a trading partner


Real-time transactions


Assurant Health supports the exchange of real time based eligibility, benefits and claims status transactions under the Affordable Care Act.

Companion Guides
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Health Care Eligibility Benefit Inquiry and response PDF Icon
Health Care Claim Status request and response PDF Icon
Health Care Services Review - Request for review and response


Electronic Remittance and EFT transactions


Assurant Health supports the electronic remittance and EFT transaction through our business affiliate Emdeon. To receive electronic remittance or payment from us, enroll with Emdeon.com Diagonal Arrow.

Companion Guide
835 Health Care Claim Payment Advice PDF Icon
Find the pharmacy preauthorization form for your needs.

View Pharmacy Preauthorization Forms

  • Benefit and Claim Activity

    Log in to Assurant Health's provider website for benefit and claim activity.

    Provider Login

    New User Registration

  • Payment Transaction

    Assurant Health supports electronic remittance and EFT transactions through Emdeon.Contact Emdeon for payment transaction details.

    Emdeon.com Diagonal Arrow

  • Assurant Health Access

    Have questions on our Assurant Health Access Fixed-Benefit plan?

    Review Fixed-Benefit FAQs PDF Icon

Looking for a doctor or hospital in your network?
Find a doctor or provider

For information on submitting electronic remitance and payment transactions to Assurant Health,
please enroll with Emdeon. www.emdeon.com Diagonal Arrow or call Emdeon at 877-469-3263


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