Claims Submission Process
Electronic Claims Submission
Assurant Health contracts with a number of primary networks that can be identified by the appearance of the network's logo in the lower left-hand corner on the left-half of a member's medical insurance ID card. Please be sure to review the back of that ID card for the most current claim submission process.
To submit claims electronically*, please contact Emdeon to submit claims for the following Assurant Health Payer IDs:
Assurant Health Payer IDs:
*If you see an Aetna Signature Administrators PPO logo on the front of the member's medical ID card, please submit claims electronically through the HealthSmart clearinghouse using Payer ID 58730.
Assurant Health Supplemental Dental Payer ID: ASHC1
Time Insurance Company — 390658730
Union Security Insurance Company — 704080001
John Alden Life Insurance Company — 410999752
For additional information, please contact the Assurant Health EDI Services Department at EDISERVE@assurant.com
Claims Submission by Mail
Please refer to the back of the Insured's ID card for claims submission information. If you do not have a copy of this ID card, you may contact the appropriate department listed below.
Individual Medical Customer Service Phone Numbers
Small Group Customer Service Phone Numbers
John Alden Life Insurance Company: 800-553-7654
Time Insurance Company: 800-553-7654
John Alden Life Insurance Company: 800-328-4316
Time Insurance Company: 800-743-8463
Union Security Insurance Company: 800-444-6254
Assurant Health Supplemental Dental Customer Service
Specialty Products (Student Select/Short Term) Customer Service
Assurant Health General Phone Number
Nationally Contracted/Ancillary Service Providers
Please refer to the Assurant Health Claims Guidelines for mailing instructions. If you need further assistance, please contact your National Contracts Representative.