Request ID Cards

To order ID cards online, please submit your request here.

To order ID cards through our phone system, please follow the instructions below for your plan:

For Individual Major Medical and Assurant Health Access (Fixed Benefit) plans


Order ID cards through our automated phone system by following these steps:
  1. Call 800-800-1212
  2. Press 1 for “Insured Members”
  3. Enter your policy number followed by “#” sign (e.g. 123456789#)
  4. Press 1 to confirm your last name
  5. Press 2 to order ID cards
**This option is available 6 am to 11:30 pm Monday through Friday, and - 9am to 3pm Saturday & Sunday, Central Time.

If you need additional assistance or prefer to call us to order ID cards, our customer service hours are 8:00 a.m. - 4:30 p.m. Central time Monday - Friday.


California customers: Please call us to order ID cards at 800-553-7654.

For all other plans


Please order ID cards by calling the appropriate phone number listed below:

Group Fully-Insured Plans:
Short Term Medical Plans:
800-328-4316 (Plans through an employer)
800-800-2412