Claims Submission Process

Electronic Claims Submission

To submit claims electronically to Assurant Health, please contact our clearinghouse:

1. Emdeon http://transact.emdeon.com/*
1-877-469-3263

Assurant Health Payer IDs:

• Time Insurance Company — 390658730
• Union Security Insurance Company — 704080001
• John Alden Life Insurance Company — 410999752

For additional information, please contact the Assurant Health EDI Services Department at EDISERVE@assurant.com

*These Web sites are not owned or affiliated with Assurant Health but are business affiliates of ours. This link is provided for your convenience only, and does not constitute a statement of endorsement, approval, affiliation or favoring of the external site.

Claims Submission by Mail

Please refer to the back of the Insured's ID card for claims submission information. If you do not have a copy of this ID card, you may contact the appropriate department listed below.

Individual Medical Customer Service Phone Numbers
John Alden Life Insurance Company 1-800-553-7654
Time Insurance Company 1-800-553-7654

Small Group Customer Service Phone Numbers
John Alden Life Insurance Company 1-800-328-4316
Time Insurance Company 1-800-743-8463
Union Security Insurance Company 1-800-444-6254

Specialty Products (Student Select/Short Term) Customer Service 1-800-800-2412

Assurant Health General Phone Number 1-800-800-1212

Nationally Contracted/Ancillary Service Providers

Please refer to the Assurant Health Claims Guidelines for mailing instructions. If you need further assistance, please contact your National Contracts Representative.

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