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Claims Submission Process

Electronic Claims Submission

Assurant Health contracts with a number of primary networks that can be identified by the appearance of the network's logo in the lower left-hand corner on the left-half of a member's medical insurance ID card. Please be sure to review the back of that ID card for the most current claim submission process.

To submit claims electronically*, please contact Emdeon to submit claims for the following Assurant Health Payer IDs:

Assurant Health Payer IDs:

  • Time Insurance Company — 390658730
  • Union Security Insurance Company — 704080001
  • John Alden Life Insurance Company — 410999752

*If you see an Aetna Signature Administrators PPO logo on the front of the member's medical ID card, please submit
claims electronically through the HealthSmart clearinghouse using Payer ID 58730.

Assurant Health Supplemental Dental Payer ID: ASHC1

For additional information, please contact the Assurant Health EDI Services Department at

Claims Submission by Mail

Please refer to the back of the Insured's ID card for claims submission information. If you do not have a copy of this ID card, you may contact the appropriate department listed below.

Individual Medical Customer Service Phone Numbers
John Alden Life Insurance Company 1-800-553-7654
Time Insurance Company 1-800-553-7654

Small Group Customer Service Phone Numbers

John Alden Life Insurance Company 1-800-328-4316
Time Insurance Company 1-800-743-8463
Union Security Insurance Company 1-800-444-6254

Assurant Health Supplemental Dental Customer Service 1-866-387-0484

Specialty Products (Student Select/Short Term) Customer Service 1-800-800-2412

Assurant Health General Phone Number 1-800-800-1212

Nationally Contracted/Ancillary Service Providers

Please refer to the Assurant Health Claims Guidelines for mailing instructions. If you need further assistance, please contact your National Contracts Representative.


Benefit and Claim Activity

Log in to Assurant Health's provider website for benifit and claim activity.

Provider Login | New User Registration

Payment Transaction

Assurant Health supports electronic remittance and EFT transactions through Emdeon.Contact Emdeon for payment transaction details.

Provider Networks

Verify if your provider, hospital or clinic is in network.

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Time Insurance Company|John Alden Life Insurance Company|Union Security Insurance Company
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