Electronic Claims Submission
Assurant Health contracts with a number of primary networks that can be identified by the appearance of the network's logo in the lower left-hand corner on the left-half of a member's medical insurance ID card. Please be sure to review the back of that ID card for the most current claim submission process.
To submit claims electronically*, please contact Emdeon to submit claims for the following Assurant Health Payer IDs:
Assurant Health Payer IDs:
*If you see an Aetna Signature Administrators PPO logo on the front of the member's medical ID card, please submit claims electronically through the HealthSmart clearinghouse using Payer ID 58730.
- Time Insurance Company — 390658730
- Union Security Insurance Company — 704080001
- John Alden Life Insurance Company — 410999752
Assurant Health Supplemental Dental Payer ID: ASHC1
For additional information, please contact the Assurant Health EDI Services Department at EDISERVE@assurant.com
Claims Submission by Mail
Please refer to the back of the Insured's ID card for claims submission information. If you do not have a copy of this ID card, you may contact the appropriate department listed below.
Individual Medical Customer Service Phone Numbers
John Alden Life Insurance Company 1-800-553-7654
Time Insurance Company 1-800-553-7654
Small Group Customer Service Phone Numbers
John Alden Life Insurance Company 1-800-328-4316
Time Insurance Company 1-800-743-8463
Union Security Insurance Company 1-800-444-6254
Assurant Health Supplemental Dental Customer Service 1-866-387-0484
Specialty Products (Student Select/Short Term) Customer Service 1-800-800-2412
Assurant Health General Phone Number 1-800-800-1212
Nationally Contracted/Ancillary Service Providers
Please refer to the Assurant Health Claims Guidelines for mailing instructions. If you need further assistance, please contact your National Contracts Representative.