Claims Submission Process

Electronic Claims Submission

To submit claims electronically to Assurant Health, please contact our clearinghouse:

1. Emdeon http://transact.emdeon.com/
1-877-469-3263

Assurant Health Payer IDs:

• Time Insurance Company — 390658730
• Union Security Insurance Company — 704080001
• John Alden Life Insurance Company — 410999752

Assurant Health Supplemental Dental Payer ID: ASHC1

For additional information, please contact the Assurant Health EDI Services Department at EDISERVE@assurant.com

Claims Submission by Mail

Please refer to the back of the Insured's ID card for claims submission information. If you do not have a copy of this ID card, you may contact the appropriate department listed below.

Individual Medical Customer Service Phone Numbers
John Alden Life Insurance Company 1-800-553-7654
Time Insurance Company 1-800-553-7654

Small Group Customer Service Phone Numbers
John Alden Life Insurance Company 1-800-328-4316
Time Insurance Company 1-800-743-8463
Union Security Insurance Company 1-800-444-6254

Assurant Health Supplemental Dental Customer Service 1-866-387-0484

Specialty Products (Student Select/Short Term) Customer Service 1-800-800-2412

Assurant Health General Phone Number 1-800-800-1212

Nationally Contracted/Ancillary Service Providers

Please refer to the Assurant Health Claims Guidelines for mailing instructions. If you need further assistance, please contact your National Contracts Representative.

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