Visa Debit Card Q & A |
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Q. What can I purchase with my card?
A. Use your Health Savings Account Visa debit card to pay for qualified medical expenses. It should only be used at health-related locations. |
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Q. What happens if my healthcare provider does not accept Visa debit cards?
A. HSA Administration through Assurant Health also provides you with a checkbook for another convenient way to pay providers. |
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Q. What are qualified medical expenses?
A. Typical expenses include:
- Insurance deductibles, co-pays, and other eligible expenses not covered by insurance
- Hospital charges
- Prescription drugs
- Medical supplies
- Over-the-counter drugs
- Eyeglasses, contact lenses, solutions and eye surgery
- Vitamins, dietary supplements, weight loss drugs if approved by your doctor
- Dental services, orthodontics and psychologist's fees
- Smoking cessation programs and related over-the-counter drugs
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Q. Can I use my card to buy healthcare related items from Internet merchants?
A. Yes, as long as your purchases are for qualified healthcare expenses. |
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Q. Is this card like other Visa debit cards?
A. No, the HSA Visa debit card should only be used for qualified healthcare expenses. There is no cash access. This card can only be used at specific healthcare-related merchants that accept Visa debit cards. |
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Q. What if my card doesn't work at the point of sale, or the cashier tells me my transaction has been declined?
A. You may be required to pay with another form of payment. The decline could be due to any of the following reasons:
- Your purchase wasn't considered a qualified medical expense under your health savings account plan.
- Your purchase has nonqualified items, remove these items, then try your purchase again with only qualified items.
- Your Health Savings Account balance was too low to cover the transaction.
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Q. What if I don't have enough funds in my Health Savings Account to cover the qualified medical purchases I want to make?
A. Your transaction will be denied if there are insufficient funds in your account. You can either use a different payment method and submit a claim for reimbursement, or tell the cashier how much you want to pay for part of the transaction with the funds remaining in your account, and pay for the balance using a different payment method. |
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Q. Can I withdraw cash from an ATM with my Health Savings Account Visa debit card?
A. No. The card should only be used for qualified healthcare medical expenses. You cannot access cash with this card from an ATM or get cash back from a merchant. |
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Q. When asked by a merchant or directed by a point of sale system to choose a payment method, should I select "Debit" or "Credit"?
A. When making a purchase using a keypad or screen, select "Credit". The card does not have a PIN, and you must sign for the transaction. If there's no keypad or screen, give the card to the merchant. When asked if you want to make a credit or debit purchase, say "Credit". No PIN number is required. |
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Q. Do I need to save my itemized receipts?
A. Yes, it is always a good idea to save your receipts for tax purposes. |
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