Important news regarding Assurant Health
On June 10, 2015, Assurant Health’s parent company, Assurant, Inc., announced an exit from the health insurance marketplace to focus on housing and lifestyle specialty protection products and services. Assurant is winding down its major medical operations. Assurant is committed to providing a smooth process for our customers and will meet all claims and benefit commitments.
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On October 1, 2015, Assurant Health’s parent company, Assurant, Inc., announced it had completed the sale of certain assets and business lines to National General Holdings Corporation. National General has acquired Assurant Health’s existing supplemental and self-funded business lines.
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Members - Information on Claims
Q: How do I get a claim form for my prescriptions?
The pharmacy typically submits your prescription claims electronically, however if you purchased a prescription, and the pharmacy could not submit the prescription electronically, please fill out a prescription drug claim form, and mail it to the address located on the form. Link to Prescription Claim form
Q: Who do I contact if I have a question?
All inquiries must be submitted in writing to PO Box 624, Milwaukee, WI 53201-0624.
Q: How do I appeal a claim?
If you believe your claim has been processed incorrectly or if you do not agree with the denial of a claim, please send an appeal in writing to Assurant Health, Correspondence Department, P.O. Box 624, Milwaukee, WI, 53201-0624. Note any extenuating details, include any documentation pertaining to the appeal, and keep a copy for your records.
View State Notices to learn more about notices and disclosures specific to your state
Claims Submission Process
Electronic Claims Submission
Assurant Health contracts with a number of primary networks that can be identified by the appearance of the network's logo in the lower left-hand corner on the left-half of a member's medical insurance ID card. Please be sure to review the back of that ID card for the most current claim submission process.
To submit claims electronically*, please contact Change Healthcare (formerly known as Emdeon) to submit claims for the following Assurant Health Payer IDs:
Assurant Health Payer IDs:
Time Insurance Company — 390658730
Union Security Insurance Company — 704080001
John Alden Life Insurance Company — 410999752
If you see an Aetna Signature Administrators PPO logo on the front of the member's medical ID card, please submit claims electronically through the HealthSmart clearinghouse using Payer ID 58730.
Paper Claim Submissions
Paper-submitted claims must be sent to PO Box 624, Milwaukee, WI 53201-0624.