Important news regarding Assurant Health
On June 10, 2015, Assurant Health’s parent company, Assurant, Inc., announced an exit from the health insurance marketplace to focus on housing and lifestyle specialty protection products and services. Assurant is winding down its major medical operations. Assurant is committed to providing a smooth process for our customers and will meet all claims and benefit commitments.
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On October 1, 2015, Assurant Health’s parent company, Assurant, Inc., announced it had completed the sale of certain assets and business lines to National General Holdings Corporation. National General has acquired Assurant Health’s existing supplemental and self-funded business lines.
Read news release
If you are looking for a health insurance plan
You can contact your insurance agent. You may also go to healthcare.gov for more information, including information about your state's Marketplace plan options. Assurant Health no longer offers new sales of individual major medical plans, short term medical and employer fully insured plans.
Members - Information on Claims
Q: How do I get a claim form for my prescriptions?
The pharmacy typically submits your prescription claims electronically, however if you purchased a prescription, and the pharmacy could not submit the prescription electronically, please fill out a prescription drug claim form, and mail it to the address located on the form. Link to Prescription Claim form
Q: Where do I send claims?
Refer to the back of your health insurance ID card for claims submission information.
Q: Can I fax in a claim?
Yes. Our fax number is (608) 741-4989.
Q: How long does it take to process a claim?
The amount of time it takes to process a claim depends on the information submitted. In general, you should receive an Explanation of Benefits within 3-4 weeks. If additional information is required to process a claim, we will notify you, and the claim could take longer to process.
Q: How do I appeal a claim denial?
If you believe your claim has been processed incorrectly, please contact our Customer Services Department. If you do not agree with the denial of a claim, please send an appeal in writing to Assurant Health, Correspondence Department, P.O. Box 624, Milwaukee, WI, 53201-0624. Note any extenuating details, include any documentation pertaining to the appeal, and keep a copy for your records.
Learn about your rebates
Minimum Loss Ratio
Understand Your Individual Major Medical Plan
Learn more about your individual plan
View an Explanation of Benefits (EOB) tutorial
View State Notices to learn more about notices and disclosures specific to your state
Medical claims may be submitted by your doctor, hospital or medical provider. Learn more
Prescription claims may be submitted by your pharmacy. However, if you paid for the prescription without your insurance card, you may submit a claim form
Claims Submission Process
Electronic Claims Submission
Assurant Health contracts with a number of primary networks that can be identified by the appearance of the network's logo in the lower left-hand corner on the left-half of a member's medical insurance ID card. Please be sure to review the back of that ID card for the most current claim submission process.
To submit claims electronically*, please contact Change Healthcare (formerly known as Emdeon) to submit claims for the following Assurant Health Payer IDs:
Assurant Health Payer IDs:
Time Insurance Company — 390658730
Union Security Insurance Company — 704080001
John Alden Life Insurance Company — 410999752
If you see an Aetna Signature Administrators PPO logo on the front of the member's medical ID card, please submit claims electronically through the HealthSmart clearinghouse using Payer ID 58730.
Claims Submission by Mail
Please refer to the back of the Insured's ID card for claims submission information. If you do not have a copy of this ID card, you may contact 800-800-1212.